To start a private 1-1 chat with a staff member please do the following:
On the mobile app:
Tap on > create new chat button (the pen and pad icon)
Tap on > an employee from the list
Tap on > 'Create Chat' button
The app will navigate you to the newly created chat
On the web:
Click on > 'New Chat' button
Click on > an employee from the list
Click on > 'Create Chat' button
The web will navigate you to the newly created chat room
