To check if this has happened, have the employee show you their app. If their menu shows any of the highlighted options then they have made their own organization and we need to add them manually from our end

Have them Tap on > Settings

Take note of the email in the "email" field and send us a message through the live chat icon down the bottom right of the screen or by going to Menu > Support > Chat With Us, explaining that this has happened. Let us know the email that is showing on the employee's settings page and the name of the correct organization they should be added to and our support staff will add them manually.


If you are using the web version it will look like this:

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